Politique de confidentialité

Last updated: June 2026

1. Introduction
Helios Store ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit helios-store.com.

Our company is based in Hong Kong. As we sell to customers in Europe, we comply with the General Data Protection Regulation (GDPR).

2. Data Controller
Helios Store
Contact: nodiashop@outlook.com

3. Data We Collect
We collect the following personal data:

  • Full name
  • Delivery and billing address
  • Email address
  • Phone number
  • Payment information (processed securely, we do not store card details)
  • Browsing behaviour on our website (via cookies and tracking tools)

4. How We Use Your Data
Your data is used for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations and shipping updates
  • Customer support
  • Marketing communications (only with your consent)
  • Improving our website and user experience

5. Third-Party Tools We Use

Facebook Pixel (Meta)
We use Facebook Pixel to measure the effectiveness of our advertising and show you relevant ads on Facebook and Instagram. Meta may collect browsing data from our website. For more information: https://www.facebook.com/privacy/policy

Klaviyo
We use Klaviyo to manage our email marketing. If you subscribe to our newsletter or place an order, your email and purchase data may be stored in Klaviyo. For more information: https://www.klaviyo.com/legal/privacy

Microsoft Clarity
We use Microsoft Clarity to analyse how visitors interact with our website (heatmaps, session recordings). No personally identifiable information is directly collected by Clarity. For more information: https://privacy.microsoft.com/privacystatement

6. Legal Basis for Processing (GDPR)
We process your data based on the following legal grounds:

  • Contract performance — to process and deliver your order
  • Legitimate interest — to improve our website and services
  • Consent — for marketing emails and cookies (you can withdraw at any time)

7. Data Retention
We retain your personal data for as long as necessary to fulfil your order and comply with legal obligations, and no longer than 3 years after your last interaction with us.

8. Your Rights (GDPR)
As a European customer, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at nodiashop@outlook.com. We will respond within 30 days.

9. International Data Transfers
As our company is based in Hong Kong, your data may be transferred outside the European Economic Area (EEA). We ensure appropriate safeguards are in place in accordance with GDPR requirements, including Standard Contractual Clauses where applicable.

10. Cookies
We use cookies and similar tracking technologies on our website. You can manage your cookie preferences through our cookie banner or your browser settings. For more details, please refer to our Cookie Policy.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact
For any questions regarding this Privacy Policy:
📧 nodiashop@outlook.com
🌐 helios-store.com